Cape Town
Los Angeles
New York

UFO Membership Rules and Code of Conduct

  1. The Universal Freight Organisation comprises of each member who is on the Membership List.
  2. Members must be privately owned companies, partnerships or corporations, involved in the freight forwarding industry.
  3. Membership entitles each member to exclusive representation of the UFO within a country, state or an assigned area in which the member is resident and conducts business.
  4. The UFO Chairwoman reserves the right to re-define an area represented by an existing member if they consider that realignment to be in the best interest of the UFO members as a whole. If the realignment affects an area where a member already exists, this member will have the option for 1 (one) month to apply for the new territory and then 3 (three) months to provide supporting documentation to the UFO Chairwoman.
  5. Members may only represent areas where the office is wholly owned or operated by them, and not just an ‘address’ for cargo handling.
  6. Members may not promote within the UFO (an) office(s), either as a member or not, either wholly or partly owned or not, in any area where a UFO member already exists.
  7. All members must be able to offer and provide the full range of services demanded by other members in both air and sea freight (unless specifically excluded at the time of joining).
  8. The Application Procedure may be reviewed or modified at any time by the UFO Chairwoman.
  9. The Annual Membership Fee, which covers one calendar year is payable by each member in accordance with the deadline illustrated on their invoice. In the event that payment is not received on the date given, a GB £50 supplement will be applied. If full payment (inclusive of the supplement) is not then received after 14 days, the member will automatically be excluded.
  10. The Annual Membership Fee may be increased at any time during the year (the increase shall not exceed 10% once per year).
  11. A company shall cease to be a member of the UFO if:

- the member gives notice of resignation in writing to the UFO Chairwoman, or:
- the UFO Chairwoman considers that the Member is not able to perform fully all the functions and operations required to satisfy other members, or:
- that they consider that the member has falsely claimed the services, which they are unable to perform, or:
- the Member does not adhere to the Rules of Membership or Code of Conduct.

  1. All new members are subject to a probationary period of 12 months in order to assess their commitment to the Universal Freight Organisation.
  2. Members accept and understand that all transactions are undertaken at their own risk and judgment and that, under no circumstances, can Universal Freight Organisation be held responsible.
  3. Members are encouraged to add the UFO logo and name onto their company stationery, including website, letterhead and business cards.
  4. It is preferred that UFO Members do not to belong to, or be actively associated with, any company, group, association or organisation which is deemed by the UFO Chairwoman to be in competition with UFO and/or its members. The UFO Chairwoman reserves the right to expel a member(s) if it is felt that the company is not reciprocating business with UFO members/and or working within the spirit of UFO.


  1. Members pledge a standard of competence to his client - to perform in a conscientious, diligent and professional manner all services undertaken on the client's behalf.
  2. Members pledge to hold in strict confidence, all information acquired in the course of the relationship concerning the business and the affairs of his client. No such information is to be released unless authorised by the client, or required by law.
  3. Members are to communicate efficiently and promptly (within a maximum of 24 hours) with their fellow members.
  4. Members are to agree to exchange only nett nett charges and rates to their fellow members.
  5. Payments between members must not exceed 30 days from the end of the monthly statement.
  6. If a member defaults on Rule 5, the UFO Chairwoman reserves the right to place the member on ‘Default Alert’ and notify all members via the UFO Mailing List.
  7. All payments must be made in the currency that is marked as payable on the invoice.
  8. Members must accept their own bank charges.
  9. Members must instruct their Accounts Department to produce Monthly Statements.
  10. Members must be prepared to dedicate new business within 1 (one) year of joining. Existing long standing relationships are acceptable on the basis that a member may not reciprocate business in those areas. These areas must be specified upon Application.
  11. The UFO Head Office and UFO Chairwoman cannot be held responsible in case of commercial and/or financial obligations that are not met by (a) UFO member(s).
  12. Members must have internet access and e-mail capability and must be fully protected by anti-virus software.
  13. When a company ceases to be a member, the company must no longer use the name or logo of Universal Freight Organisation.
  14. All members must attend the AGM held within the first year of joining (unless there are serious mitigating factors acceptable to the UFO Chairwoman).
  15. Each member must attend the AGM. One year’s grace will be given. However, failure to attend two consecutive AGM’s may result in expulsion (at the discretion of the UFO Chairwoman).
  16. Participation in our Quality Control Survey is mandatory and your submission must be provided to the UFO Head Office within the date assigned and the guidelines provided.


  1. The Membership Rules, Code of Conduct, your use of the website and any other information are governed by the Laws of England.
  2. By using you submit to the exclusive jurisdiction of the courts of England.
  3. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with the Membership Rules, Code of Conduct, your use of the website and any other information.